In order to answer all support questions from clients Monotch arranged several support portals. The portals are split up into three different themes: Developer Support, Data Support and TLEX Support.
- Technical questions from developers → Support on our ticket portal
- Monotch delivers high quality data. In order to answer data related questions → Send a mail to firstname.lastname@example.org or email@example.com
- Access to the TLEX support portal and associated knowledgebase is reserved to authorized TLEX organizations. Employees of these organizations can register via the portal → 24×7 support, hot-line and knowledge base